Exchanges // Returns
The Earth Ship stands behind the quality of everything we sell and want you to be 100% satisfied with your gear. Our products are fully warranted for one-year against manufacturer defects in materials and workmanship. If your product fails you in any way, simply contact email@example.com.
In addition, if you’re unsatisfied with products you purchased from The Earth Ship, you can return your item(s) as follows:
• Items purchased online can be returned within 30 days of purchase
• You must have an original receipt or packing slip to complete your return
• Items must be unused
How do I make a return?
*Prior to sending a return or exchange back to our facility, please e-mail firstname.lastname@example.org with the following information:
Name on order:
Email on order:
Date order was placed (must be within 30 days of delivery date):
Reason for return:
*Customer is responsible for return shipping costs, however, if you opted for an exchange, The Earth Ship will cover the costs to ship you the replacement. Please do not send anything back to us without first receiving instructions from our customer care as this may delay the processing of your refund/exchange/credit.